SJS Solutions, LLC
Contact/Call Center Consulting
1.0 Vendor Background
2.0 Summary of Response
3.0 User Requirements
4.0 Additional Features Supported
6.0 Technology and Connectivity
11.0 Project Management and Schedule
12.0 Maintenance and Support
13.0 Strategic Partners
I am often asked to assist companies with a Request For Proposal (RFP) for contact center software (ACD, Workforce Management, Quality Recording, etc.). The following provides a high level outline for an RFP.
The outline provided above is only a guideline. In order to execute an effective RFP process additional elements are required including a "deep dive" into each of the sections noted above along with a detailed project plan.
Please feel free to reach out to me for additional details on how to create and manage an effective RFP process.
I can be reached by email at email@example.com or by phone at 610-636-1613.