Scott Sachs, President SJS Solutions, LLC

Leveraging over 25 years of experience in the contact center space, Scott identifies and supports the implementation of effective solutions improving the customer experience while driving operational efficiencies. 

Scott’s experience includes 20+ years growing and leading large multi-site contact centers in the financial services, wireless, and insurance industries and 7 years consulting to contact centers of various sizes (<10 seats to >3000 seats) challenged by an array of both operational and strategic issues across a vast number of industries. 

Please see a recent television interview on general contact center challenges

Please see a recent television interview on "Benefits And Pitfalls Of Benchmarking/Best Practices"

Please see my webinar on creating a "Sustainable Remote Work Model For Contact Centers"

Industry Experience

- Healthcare/Animal Healthcare

- Insurance/Warranty

- Utilities/Alternative Energy

- Education

- Retail

- Transportation

- Wireless Communications

- Financial Services/Credit Union/Pension 

- Private Equity

Areas of Expertise

- Operational Assessments

- Service Center Strategy

​- Business Requirements Development

- Technology Strategy/Selection

- Business Process Design

- Customer Experience

- Organization Structure/Design

​- KPI Assessment