Key Areas of Focus

- Motivating staff to personally connect with customers

- Leveraging technology tools to drive efficient operations

​- Establishing meaningful metrics to drive effective business results

Industry Experience

- Healthcare

- Insurance/Warranty

- Energy

- Education

- Retail

- Transportation

- Wireless Communications

- Financial Services 

- Private Equity

Scott Sachs, President SJS Solutions, LLC

Scott Sachs is a highly accomplished, well respected business executive who provides specialized consulting solutions in the areas of customer service and contact/call center operations.  Scott consistently and successfully transforms and grows world-class customer service organizations.  

Scott's background includes significant experience leading and growing multi-site contact center operations in highly regulated industries including insurance/warranty, wireless communications, and financial services.

Please see a recent television interview on general contact center challenges

Please see a recent television interview on "Benefits And Pitfalls Of Benchmarking/Best Practices