Establishing meaningful metrics to drive effective business results - Metrics are a major driver of employee behavior - We help identify the key metrics to drive behavior that achieves the outcomes most beneficial to the contact center and the entire organization.
Leveraging technology tools to drive efficient operations - Technology is a key enabler to drive efficient operations in a contact center - We help identify and implement critical technology solutions.
Motivating staff to personally connect with customers - Human Capital accounts for 70-80% of the operating expense in a contact center - We help improve the utilization of your most valuable resource.
SJS Solutions, LLC
Contact/Call Center Consulting
A provider of highly effective solutions to Contact/Call Center organizations that are at an inflection point in their Customer Service Lifecycle.